Return and Refunds – DecorhubNG

How do I cancel an item purchased on DecorhubNG?

• Within 90 days of purchase, you can return any DecorhubNG item for a full refund or exchange with a receipt.
• • All returned items must be in their original packaging and include the warranty card, jewellery certificate, and tags. They also must have been used, worn, consumed, or damaged.
• For more details, please get in touch with us on our customer care number or write to us at help@decorhubng.com
• Products purchased on discount or during sale cannot be cancelled.
• Custom made products (customized on your request when you ordered) are not eligible for a refund/exchange.

Return & Refund:

If you are eligible for any refund or exchange, the same shall be given to you as per the following guidelines:

• All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.

Products that can’t be returned

The following products won’t be eligible for exchange or refund. Products that cannot be returned for hygiene reasons:

• Kitchen Utensils
• Cookware
• Bedding
• Mattresses
• Pillows
• Toilet seats and brushes
• Personal care products (such as electric razors)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.